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Guest experience design is essential to sustainable hospitality

The greenest hospitality businesses in the world won’t do anyone much good for long if they’re not making money. Talk of sustainability usually (a

Tailormade is always best: knowing what Gamification works for you and why

Gamification is key to ensuring sustainable hospitality behaviour change. Running a hospitality team is complex but trying to encourage staff and gues

The science behind why and how to persuade your guests to converse resource use

In the following video presentation, I explain the 4 reasons why tourism should focus its sustainability programme on guest participation: Tourist acc

And the winners are…. our guests for adapting their behaviour!

Thursday night in Melbourne saw My Green Butler win the prestigious Banksia Foundation Award for Small Business. This was a significant moment in the

Beyond Mr and Mrs Average

Recognising that each guest is an individual is the key to significant accommodation resource saving Guest use of resources represents a very importan

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Positively change
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