
How to Create Sustainable Hospitality
A Handbook for Guest Participation
Why you should read this book
Achieving real sustainability progress is hard. Goals like net zero and zero waste require the full participation of guests and staff. Why? Because humans consume the resources in tourist accommodations, not buildings. They also create the waste by how they use those resources and the waste in not consumed responsibly. For example:
- Machines are set, used and maintained by people;
- People’s routines and habits maybe out of sync with best practice;
- Staff and guests can be demotivated to save;
- Guests waste resources because they are unfamiliar with your systems;
- Very often there is a mismatch between the facilities and the user’s requirements;
- People cannot take adaptive action in advance of extreme weather or they do not have low/no carbon systems to do so.
Make big savings
But there is a way of making big savings. In this book, Christopher Warren details a proven method that can make savings of over 38% from engaging guests and staff as partners and driving sustainability outcomes, build reputation, save costs, and fundamentally create a competitive advantage.
This practical handbook contains:
- 5-step proven method to design guest-centric sustainability experiences
- Over 400 research examples
- Case studies from around the world
- Opportunities from real-world guest participation experiments
Quick and easy
The easy-to-follow layout lets you find solutions quickly. Not jargon lead or heavy scientific text, but a personal tour of cutting edge social science solutions that is easy to read.
Science-based
The book applies proven behaviour economics, persuasive communications and social psychology methods to demonstrate how you can make substantial savings by directly involving your guests and staff at your tourist accommodation.
About the author
Dr Christopher Warren has owned one of Australia’s leading hosted accommodation businesses for nearly 20 years, as a consultant conducted hundreds of site visits and carbon audits, introduced the first tourist destination carbon calculator in 2006, and as a scientist conducted real-world scientific experiments with Griffith University in Australia and Europe. In 2010 he received the EcoTourism Medal (Ecotourism Australia) for services to tourism and nature. Christopher is the founder of My Green Butler.

How to Create Sustainable Hospitality
A Handbook for Guest Participation